The View

Your Privacy Choices

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

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Return Policy

Your Happiness Is Our Heartbeat

We take pride in creating high-quality products and stand behind everything we make. If something isn’t right, we’re here to help. 

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 14 days of delivery at support@emersonwest.com. We’ll make it right with a replacement or refund. Return shipping is on us for these cases.

Our goal is for you to love your Emerson West purchase — and we fully stand behind the quality of our products. 

Change-of-Mind Returns

We understand that sometimes a product may not be the right fit. Change-of-mind returns are accepted within 14 days of delivery. 

Once received and inspected, eligible returns will be issued as a refund or store credit. Store credit never expires and can be used toward any future Emerson West purchase. 

How to Start a Return

To initiate a return, email support@emersonwest.com with:

Emerson West will respond within 1 business day with a return authorization and next steps. All returns are subject to inspection upon receipt. Items sent back without prior authorization will not be accepted. 

Non-Returnable Items

Refunds

Once your return is received and inspected, we’ll notify you of approval status. Approved refunds will be issued to the original payment method for eligible defective, damaged, or incorrect items, or as a refund or store credit for approved non-defective returns. Please allow time for your bank or credit card company to process the refund. 

Timeframes & Eligibility

To be eligible for a return or resolution, requests must be submitted within the timeframes outlined above. Requests received outside of these timeframes may not be eligible for return, refund, replacement, or store credit.

Return timeframes are based on the date the return request is received.

Emerson West reserves the right to evaluate requests submitted outside of the stated return windows on a case-by-case basis.