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support@emersonwest.com

Return Policy:

Your Happiness Is Our Heartbeat

We take pride in creating high-quality products and stand behind everything we make. If something isn’t right, we’re here to help. 

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 14 days of delivery at support@emersonwest.com. We’ll make it right with a replacement or refund. Return shipping is on us for these cases.

Our goal is for you to love your Emerson West purchase — and we fully stand behind the quality of our products. 

Change-of-Mind Returns

We understand that sometimes a product may not be the right fit. Change-of-mind returns are accepted within 14 days of delivery. 

  • Items must be unused, unwashed, and in original packaging.
  • Customer is responsible for return shipping costs.
  • Original shipping charges are non-refundable.

Once received and inspected, eligible returns will be issued as a refund or store credit. Store credit never expires and can be used toward any future Emerson West purchase. 

How to Start a Return

To initiate a return, email support@emersonwest.com with:

  • Your order number
  • The item(s) you wish to return
  • Reason for return (photos required for damaged or defective items)

Emerson West will respond within 1 business day with a return authorization and next steps. All returns are subject to inspection upon receipt. Items sent back without prior authorization will not be accepted. 

Non-Returnable Items

  • Items showing signs of use, wear, or damage not related to a defect

Refunds

Once your return is received and inspected, we’ll notify you of approval status. Approved refunds will be issued to the original payment method for eligible defective, damaged, or incorrect items, or as a refund or store credit for approved non-defective returns. Please allow time for your bank or credit card company to process the refund. 

Timeframes & Eligibility

To be eligible for a return or resolution, requests must be submitted within the timeframes outlined above. Requests received outside of these timeframes may not be eligible for return, refund, replacement, or store credit.

Return timeframes are based on the date the return request is received.

Emerson West reserves the right to evaluate requests submitted outside of the stated return windows on a case-by-case basis.

We are unable to ship to PO Boxes for this sale. Any order that is placed to a PO Box will be canceled and refunded.
Please provide your email address to be notified when this deal is offered again.
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Backorders will ship in 28 days.
Return Policy

Your Happiness Is Our Heartbeat

We take pride in creating high-quality products and stand behind everything we make. If something isn’t right, we’re here to help. 

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 14 days of delivery at support@emersonwest.com. We’ll make it right with a replacement or refund. Return shipping is on us for these cases.

Our goal is for you to love your Emerson West purchase — and we fully stand behind the quality of our products. 

Change-of-Mind Returns

We understand that sometimes a product may not be the right fit. Change-of-mind returns are accepted within 14 days of delivery. 

Once received and inspected, eligible returns will be issued as a refund or store credit. Store credit never expires and can be used toward any future Emerson West purchase. 

How to Start a Return

To initiate a return, email support@emersonwest.com with:

Emerson West will respond within 1 business day with a return authorization and next steps. All returns are subject to inspection upon receipt. Items sent back without prior authorization will not be accepted. 

Non-Returnable Items

Refunds

Once your return is received and inspected, we’ll notify you of approval status. Approved refunds will be issued to the original payment method for eligible defective, damaged, or incorrect items, or as a refund or store credit for approved non-defective returns. Please allow time for your bank or credit card company to process the refund. 

Timeframes & Eligibility

To be eligible for a return or resolution, requests must be submitted within the timeframes outlined above. Requests received outside of these timeframes may not be eligible for return, refund, replacement, or store credit.

Return timeframes are based on the date the return request is received.

Emerson West reserves the right to evaluate requests submitted outside of the stated return windows on a case-by-case basis.